7.2: Introduction (SCM P1 M7L2)

Quality management functionality offers full integration for managing quality processes and non-conformances. It helps manage, track, and handle quality processes and issues throughout a company.

The Quality Management Setup figure provides an overview of the setup that is involved in the quality management system

Figure 7.1 Quality management setup

The quality management functionality consists of two primary components:

  • Quality Control
  • Quality Management

The quality control component is used to set up and manage the quality testing requirements for a company. This includes the following:

  • Specification of the test instruments that are used to perform the tests
  • Identification of test locations where the tests are held
  • Definition of the test specifications that determine whether test items meet the quality standards
  • Creation of the quality order

Quality control can also be used to record the test results that are associated with a quality order and create a Certificate of Analysis (C.O.A.) that will be linked to the quality order information.

The quality management component is used to manage non-conforming products and items, such as damaged or defective goods, and to track and resolve customer or vendor problems, such as product complaints or performance issues.

Quality management can also be used to tag non-conforming items for quarantine.