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MB-340 Commerce | D365 | Online

November 20 @ 09:00 - November 24 @ 16:00 UTC+1

|Recurring Event (See all)

One event on November 20, 2023 at 09:00

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This 5-day course covers the essentials for the role of Dynamics 365 Commerce functional consultant.

Set up and use the application functionality in Microsoft Dynamics 365 Commerce, and provide support for the application.

This virtual course will include lectures as well as hands-on lab practical activities.

Live online courses are delivered to be as close to an in-person classroom experience as possible – you'll benefit from connecting with the trainer, content, and other learners live.

All classes are recorded and available to watch for 30 days in case you miss a session or want to recap.


Job role: Functional Consultant

The audience for this course is either:

  • a Dynamics 365 consultant who wants to learn Commerce, or
  • a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.

The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce.

Prerequisites:

Before attending this course, students should have:

  • Core Microsoft Dynamics 365 skills (equivalent to our course MB-300 Core)
  • General understanding of Commerce principles

Level:

200 (Intermediate).

This 5-day course covers the setup and use of the application functionality in Microsoft Dynamics 365 Commerce, and how to provide support for the application.

There will also be time to discuss which tools are a priority for you in your role.

You will learn the following:

Get started with Dynamics 365 Commerce

  • Introduction to Dynamics 365 Commerce
  • Get started with Dynamics 365 Commerce channels
  • Introduction to Dynamics 365 Commerce architecture and deployment
  • Get started with Dynamics 365 Fraud Protection

Configure and work with omnichannel prerequisites in Dynamics 365 Commerce

  • Configure omnichannel prerequisites in Dynamics 365 Commerce
  • Manage retail hierarchies in Dynamics 365 Commerce
  • Work with merchandising in Dynamics 365 Commerce
  • Manage retail pricing in Dynamics 365 Commerce

Manage customer engagement and shopping experience in Dynamics 365 Commerce

  • Manage customer engagement in Dynamics 365 Commerce
  • Product discovery in Dynamics 365 Commerce
  • Work with ratings and reviews in Dynamics 365 Commerce
  • Work with product recommendations in Dynamics 365 Commerce
  • Manage clienteling in Dynamics 365 Commerce

Manage channel inventory in Dynamics 365 Commerce

  • Manage store inventory in Dynamics 365 Commerce
  • Configure and work with order fulfillment in Dynamics 365 Commerce

Configure and use Store Commerce in Dynamics 365 Commerce

  • Configure a retail store and Store Commerce in Dynamics 365 Commerce
  • Create transactions in Store Commerce in Dynamics 365 Commerce
  • Manage statement posting in Dynamics 365 Commerce

Configure and work with call centers in Dynamics 365 Commerce

  • Configure a call center channel in Dynamics 365 Commerce
  • Create transactions in a call center in Dynamics 365 Commerce

Configure and work with e-Commerce in Dynamics 365 Commerce

  • Create online presence in Dynamics 365 Commerce
  • Create transactions in e-Commerce in Dynamics 365 Commerce

The price for this course includes the following:

Courseware (“manuals”)
Microsoft Official Courseware (MOC): Microsoft Dynamics 365 Finance.  The courseware/learning paths are hosted on Microsoft Learn.

Training environment
During the training, each student will have access to their personal copy of a Microsoft Dynamics 365 Finance and Operations apps training environment (VM), available for 180 days.

Recordings
All classes are recorded and available to watch for 30 days in case you miss a session or want to recap.

Additional info
You will benefit from learning from a world-class Microsoft certified trainer with extensive real-life technical experience in D365FO apps and earlier versions of AX.

Small class sizes of up to 10 students for the optimum learning environment.

Not included
Travel
Stay
Any exams

This course is recommended for preparation for exam MB-340: Microsoft Dynamics 365 Commerce

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