Some mention that our Dynamics 365 for Retail training manuals are the best retail training manuals around for Microsoft Dynamics 365 Retail.
You can purchase them separately, or save by buying this bundle.
Content in this Dynamics 365 for Retail training manuals bundle
A bundle of four training manuals for Microsoft Dynamics 365 for Retail:
- Call Center
- Channel Management and Corporate Operations
- Merchandising and Inventory Management
- POS and Store Operations (including MPOS and CPOS)
Please note that these manuals are for Microsoft Dynamics 365 for Retail. We do also have manuals specifically for Microsoft Dynamics AX2012 R3 Retail.
Sample text from “Call Center”
1 Call Centers and Catalogs
Call centers are a retail channel option that enables new sales order entry features. Some of those features include sales order recap, integrated payments, continuity orders, advanced upselling and cross-selling, installment billing, fraud checking, order holds, scripting, and price overriding functionality. Call centers are designed primarily for retailers that have a call center which takes orders and handles other customer requests. They are meant to foster mainly B2C relationships; however, they can be used to help manage B2B relationships as well.